Job Description
岗位职责
- Drive the Perfect Order Cycle Approach to minimize waste and complexities in the end-to-end order-to-cash flow
- Implement new technology to improve demand capture accuracy and efficiency.
Resolve demand capture failures, resolve blocked orders, manage stock allocation and delivery creation issues, and handle returns and refusals through customer interaction and compliance assessment.
- Collaborate with other teams and make system changes to improve order fulfillment and resolve issues. Analyze data to understand customer behavior, trends, and risks, and takes actions to mitigate out of stock risks.
- Drive continuous improvement within the team to meet internal and external KPIs, monitoring target achievements, and managing relationships with key stakeholders to ensure quality and process alignment. Ensure regular monitoring of open orders according to SOP.
- 推动 POCA，最大限度地减少从订单到现金的端到端流程中的浪费和复杂性
- 采用新技术，提高需求捕获的准确性和效率。通过客户互动和合规性评估，解决需求捕捉失败问题、解决订单阻塞问题、管理库存分配和交付创建问题，以及处理退货和拒收问题。
- 与其他团队合作，对系统进行修改，以改善订单执行情况并解决问题。分析数据以了解客户行为、趋势和风险，并采取行动降低缺货风险。
- 推动团队内部的持续改进，以达到内部和外部的关键绩效指标，监控目标实现情况，管理与主要利益相关者的关系，确保质量和流程的一致性。确保按照 SOP 定期监控未结订单。
Job Requirements
岗位要求
- 5+ years related working experience
- Experience with and strong focus on customers
- Strong Supply Chain and Demand Management knowledge and expertise
- College/University degree required
- English & Cantonese language proficiency
- Proficiency in SAP
- 5 年以上相关工作经验
- 具有与客户打交道的经验，并以客户为中心
- 具有丰富的供应链和需求管理知识和专业技能
- 需要大专/大学学位
- 熟练掌握英语和粤语
- 熟练使用 SAP