We are currently recruiting for Senior Customer Success Manager to join our Operations team. You will be joining a professional and international team with extensive knowledge of the industry. Working closely with our customers and vendors, you will provide customers with excellent service. Your expertise ensures that we will continue to set the industry benchmark for seamless and efficient operations.
As Senior Customer Success Manager, you are responsible for building strong relationships with our customers, ensuring their contentment, and propelling their achievements with our offered services. Their main objective is to maximize customer retention by providing exceptional service and understanding customer needs. They pro-actively provide the best logistic solutions and service using local expertise and industry knowledge, while monitoring all operational activities and protecting/improving profitability.
Qualifications ：
• Bachelor's degree preferred.
• 5 years of experience working in a logistics/shipping company
• Must have a proven record of excellent work quality and accuracy
• Must have experience working in an international environment
• Communication and interpersonal skills (both written and verbal)
• Effective coaching and developing skills
• Organized and able to set goals and priorities
• Delegation
• Analytical skills
• Pro-active and self-starting
• Project Management skills