Lead customer quality complaint handling.
1.1 First contact with customer to get compaint information and share internally
1.2 Create QC @ system for customer complaints according to procedure
1.3 Support internal problem solving(8D etc.) and report problem sloving process to
customer and follow till close.

牵头客户抱怨的处理：客户抱怨的窗口，响应和处理客户抱怨并将抱怨信息分享给内部相关人员；依据流程，在系统创建客户抱怨的 QC；支持内部的问题解决（如 8D），向客户汇报问题解决的进展直至关闭。
• Product & diagnose training for OEM and OES.
对主机厂和服务站进行产品和诊断的培训。
• Trouble shooting at OEM and OES, till complaint close.
对主机厂和服务站进行故障排查，直至抱怨关闭。
• Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals.
负责监控客户处产品的存储，转运，装配过程并监控组织在客户处 KPI 表现。
• Summary of analysis and customer quality reporting, create and submit analysis
report to customers.
汇总并分析客户质量问题，包括创建和向客户提交分析报告。
• Negotiate with customers for punishment till close.
与客户交涉抱怨罚款事宜，直至关闭。
• Acoording to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with cusotmers.
根据要求，向客户和销售同事提交索赔申诉或买断交涉的资料，包括客户抱怨数据、索赔数据、旧件分析结果等，并与客户交涉。
• Prepare lump-sum contracts and evdience to CCN colleagues for lump-sum negotation, and negotiate with cusotmers.
准备买断合同和证明资料并提交给 CCN 同事，用于买断的沟通，并与客户交涉。
• Track and monitor products performance, including effectiveness of improved measures and field monitoring for new projects.
跟踪并监控产品的质量表现，包括改进措施的有效性及新项目的市场观察。
• Update trouble shooting documents, training documents and data base for real case
更新培训资料以及真实案例数据库。
• Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close.
处理日常客户门户网站的通知和客户抱怨的审单（零公里和售后），以及必要时向客户申诉直至申诉关闭。
• Create and close orders @ system related repair for customers.
客户维修相关订单的创建及关闭。
• Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close.
牵头并支持客户协议（质量协议、服务协议、质保协议等）的评审，以及与客户交涉直至关闭。
• Provide PPAP documents to customers via portals and emails.
通过客户平台/邮件，向客户提交 PPAP 资料。
• Transfer quality requirement to internal depts till close.
将客户的质量要求传递至内部相关部门直至关闭。
• Take care of the change of steering system in customer side.
关注客户方面针对转向系统的变更情况。
• Other relevant tasks assigned by superiors for achieving company’s objectives.
上级交办的为实现公司目标的其他工作。

Qualifications &Requirements
任职资格及要求

• Education 学历
Bachelor degree or above, mechanical related major.
本科及以上学历，机械相关专业。
• Skills 技能
- Reading and understanding of technical drawings and specifications.
可识别技术图纸和规范；
- Knowledge in vehicle technology and quality assurance, knowledge in lenk-system is a plus.
具有车辆工程和质量保证方面的知识，具备转向系统相关专业知识优先；
- Good communication skills for customer service.
良好的客户服务沟通能力；
- Good English skill is a plus.
良好的英语优先。
• Experience 工作经验
Minimum 3 years work experience as customer quality in vehicle industry, steering system or chassis system field is preferred.
三年以上汽车行业客户质量工作经验，转向系统或底盘系统领域优先。

• Other 其它
- Able to have frequent business travel and work overtime
适应频繁的出差和加班；
- Positive attitude, proactive and initiative;
积极的态度，前瞻性和进取心；
- Well organized, logic thinking, attention to details;
思维清晰，有逻辑，细心；
- High reliability and confidentiality consciousness;
高度的责任心和保密意识；
- Strong professional ethics;
良好的职业道德
- Strong sense of responsibility and confidentiality;
高度的责任心和保密意识；
- Strong capability of patience and precision;
耐心细致，注重细节；
- Self-motivated and able to work under pressure.
能够自我激励并承受工作压力。
- Hold positive attitude whenever facing different opinions or other problems and take nessesary actions to facilitate solutions
出现意见不合或其他问题时能够以积极的态度应对，并采取行动积极配合以促进问题的解决。

职位福利：带薪年假、免费班车、绩效奖金、住房补贴、交通补贴、弹性工作、通讯补助、六险一金
职位亮点：世界五百强 · 最佳雇主