Impact You'll Make:
1、To assist and support users during production implementation, and produce system support operation documents
2、To streamline our support operation process by scripting or collaboration with Development Team
3、To engage with global team to resolve technical issues and manage incidents until service resumes
4、To conduct incident & problem reviews, root cause analysis with the relevant parties and stakeholders
5、To participate in monitoring and maintenance of business applications, production environment and respond to exceptions according to the designated SLAs
6、To work closely with stakeholders to plan for the release windows and cycles across the platform and services
7、To support customers during User Acceptance Test
8、To stay current with system information, changes, and updates
9、To monitor production applications deployment and system maintenance
10、To support new client on-boarding, Disaster Recovery (DR) and Business Continuity Plan (BCP) drills

工作地点：深圳市南山区科苑南路高新技术产业园