人事-薪资流程专员

职位职责：

根据与客户协商确定的日程安排，及时对日常薪酬相关流程进行操作与处理，通过仔细核对薪资数据、生成并检查工资相关报表，全面支持客户HR准确准时的完成薪资发放；

您能收获：

1. 在一个专业高效、充满活力、不断发展的组织中建立职业生涯，同时拥有与国内外客户及同事共同工作的机会。
2. 广泛了解人力资源服务、人才管理支持数据管理等工作经验。

HR Support:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:

· Handles and tracks incoming calls, e-mails, faxes
· Handles / Creates tickets in HR Workspace
· Categorizes and prioritizes queries, requests and issues
· Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
· Responds to information or enquiry requests requiring a significant level of expertise:
· Responds to complex HR and labour legislation questions
· Anayses and solves client’s questions, problems and / or requests efficiently and effectively
· Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:

· Personnel Administration Data Processing & Controls
· Personnel Administration data validation
· Master Data Consistency Check
· Official Reporting on Personnel Administration Data
· Garnishments data entry and administration
· Time Data Processing and Controls
· Time Data Validation
· Time Data Consistency Checks
· Runs Time Data Evaluation and corrects/reports errors
· Payroll Processing and Controls
· Pre-Payroll Processes
· Monitors payroll process
· Confirms Master data, time & payroll data completeness
· Escalates legal changes to AMO, tests and ensures implementation in the productive environment
· Confirms Configuration completeness
· On-Cycle Payroll Processes
· Runs Payroll and control results
· Processes Bank Files
· Post-Payroll Processes
· Payslips
· Posting to accounting
· Social security reporting
· Tax reporting
· Delivery of information to 3rd parties
· Payroll Activities out of Payroll Process
· Underpayment management
· Overpayment management
· End of Year Activities
· Ensures SAP Payroll Calendar implementation
· Generation / Transfer time quotas
· Reconciliations and legislative reporting
· Inbound & Outbound Interfaces Administration
· Monitors interfaces
· Identifies & communicates systems errors
· Escalates configuration errors to AMO
· Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Technical support:
· Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
· Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
· Approves transports requests to the production system only for corrective maintenance

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

• Statutory social security & housing fund benefit
• Group insurance
• Meal, transportation, & heating allowance

You have:
• Advanced HR expertise – In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography
• Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another
• Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
• Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
• Good communicator and customer oriented – to be able to identify and understand the customer's needs
• Results oriented – to be able to achieve targets aligned with business goals
• Well-organized and planned, schedules time effectively and uses efficient work methods and tools
• Detail-oriented, thorough and focused on all aspects of the job to ensure high levels of accuracy
• Teamwork – to be able to work with colleagues to achieve targets and objectives.

It would be better if you also have:

• Ability to work under pressure, remains calm, is objective and controlled in responding to urgent or demanding situations. Maintains effective performance against strict deadlines
• Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

Key Competencies

• Be Accountable
• Solve Problems
• Take Ownership
• Be Client Centric
• Be Effective