400-885-9898
职位描述
薪酬福利客户管理
Overview: The Client Service Leader I (CSL I) is responsible for ongoing service delivery across assigned clients, which can include multiple service locations, domains and platforms. The CSL ensures consistent execution of ongoing client deliverables and develops solutions to complex problems/projects across their assigned clients, leading to high client satisfaction, retention and expansion of business and driving overall client success. The CSL often works in partnership with more senior-level resources to support overall client relationship(s) and is generally focused regionally and/or on delivery of relatively narrow services scope.
Key Responsibilities:
•Cultivate long term partnerships with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll and cloud services, client reference ability and client retention.
•Own cross-solution integration and oversees the efficient delivery of services across internal teams to meet client service level expectations
•Responsible for supporting revenue retention, growth and services expansion through identifying opportunities for upselling or cross selling. Works with Account or Sales Executives to close opportunities and increase services or domains supported.
•Works with delivery leads for key issue resolution or staffing/resource issues. Leads improvement plans for delivery of services focused on adhering to company standards and best practices and manages any Errors and Omissions or contractual service penalties
•Monitors cost and revenue associated with aligned clients, invoicing coordination and approvals
•End to end management and adherence of contractual service terms related to scope of responsibility, client governance and meeting client Customer Satisfaction goals.
Knowledge/Education/Experience:
•Bachelor's degree or equivalent experience in customer support/success, sales, business development, technology or account management
•HR, Payroll, and/or Talent related experience; HR outsourcing or internet- based technology environment knowledge preferred
•Ability to apply professional principles and business judgement to solve unique problems or develop new procedures, processes or products
•Consultative skills to lead client discussions toward best practice:
ogathers and communicates the client direction or pain points to the operations team
-leverages learning from other clients for client discussion opportunities
-does not require expertise to speak to the detail but understands the opportunity and facilitates the discussion
-reviews and finalizes related client presentations
•Problem-solving and analytical aptitude: Ability to address challenges effectively
•Excellent communication skills, both verbal and written, including ability to articulate complex messages and requirements and negotiation skills
•Commitment to delivery excellence and client satisfaction and collaboration with cross functional teams
•Minimum of 3 years of relevant work experience
•Client management/Project management experience including senior client relationship management, complex problem solving and process improvement, revenue growth, P&L responsibility desired
•Fluent in English
•Ability to travel up to 20%, if required
工作地点
大连高新技术产业园区数码广场5号软件园11号楼5层
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职位发布者
Strada/HR
三日内活跃立即沟通
安瑞雅信息技术服务(大连)有限公司NGAHR安瑞雅信息技术服务（大连）有限公司，是英资全球五大人力资源服务供应商之一，在五大洲35个国家设有分公司。在亚太区，我们有8个分公司，3个全球服务中心和1个数据处理中心，分别在中国、香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。大连运营中心自2005年10月建立运营至今，主要为大中华区、日本及韩国客户提供一站式的人事外包服务，其中包括员工管理，薪酬，福利，招聘，培训以及人才管理等。同时，也为亚太区提供内部人事系统技术支持服务。我们是全球领先的人力资源软件及服务供应商，为各种规模的企业，包括全球财富500强和众多政府机关单位，提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及最佳软件方案，我们的8000名员工致力于为客户提供卓越人力资源服务。 We are a leading global Human Resources software& services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune® 500 companies and many Public Sector organizations. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management. Our 8,000 employees are dedicated to HR excellence through strategic business consulting, outsourcing services, systems integration and best-of-breed software solutions. NorthgateArinso is one of the 5 largest HR service providers worldwide and has offices in 35 countries on 5 continents.
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