Job Description

The successful candidate would be expected to assist in production support & maintenance of Investment Management applications with a focus on specific business needs and service oriented approach. The role requires the candidate to be able to do following prime functions:

• Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution OR escalate the incident to appropriate support team within defined service level agreement ( SLA ). If escalated then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.

• Support & Operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.

• Communication and Reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to other location’s support team.

• Problem management & Change management: Identify and drive the production changes required to bring stability to production environments; Participate in Application releases, Infrastructure changes, Preventive maintenance activities like DR role swaps

• Continual Improvements: Identify, suggest and implement continual improvements through automations or process changes.

Job Requirements:

Key Responsibilities

• Provide application support and service like incident / problem and change management to wide range of IM business applications • Provide the production support and services during the Asia business hours for investment profession based in the Asia investment office likes Hong Kong and Tokyo • Performing the start of the day health checks of IM application before start of Asia business hours • Ability to pick support for new applications getting transitioned from development to support • Work closely with the Project Lead and Project Manager to understand & report back regular status of assigned tasks • Strict compliance to support processes, Adherence to FIL company level policies • Perform regular knowledge sharing through documentation and training sessions to other members • Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends).

• Experience in working for validating and performing DR role swap and transitions

Experience and Qualifications

• Bachelor of Engineering or Technology from a reputed University preferably with Majors in computer science • 6 years or above of relevant industry experience in developing and supporting IT applications.

• Work experience in supporting data platforms or data warehouse and/ or Dot Net / Java based application.

• At least 2 year of relevant experience in production support (applications support) in L2 or L3 model.

• Experience of complete project lifecycle execution from Requirements Analysis to Production Support • Experience of working with multi-cultural and geographically disparate teams • Strong experience of in developing and maintaining solutions • Flexible and approachable team-worker

Mandatory Technical Skills

• Well versed with database SQL queries • Familiarity with Oracle database and Unix platform • QlikView dashboard development (data modelling within QlikView not important but desirable.) • OBIEE report, dashboard experience.OBIEE SmartView (Excel Add-in) experience.

• Experience in handling ITIL processes such as Incident, Problem and Change Management • Good understanding of release and deployment management process • Must have Financial Domain (Investment Banking / Wealth Management) working experience

Desirable Technical Skills / Experience (Nice to have)

• Experience in supporting WebFocus IBI, MicroStrategy, Cognos or Tableau and Spotfire experience • Finance industry knowledge with Equity and Fixed Income asset class will be a plus • Experience in the production failover and disaster recovery (DR) • Experience in automating real time application monitoring • Experience and well versed with Scheduling tools – Control-M knowledge will be preferred • Versed de-bugging WMQ-WMB Flows • Experience or familiarity with other databases such as Sybase, SQL Server • Experience in stored procedures and database development in Oracle 10g or above using PL/SQL • Experience or working knowledge of Informatica or any other ETL tool

Personal Characteristics

• Excellent written and oral communications skills, including interaction with business staff at all levels.

• Customer focused – strong service ethic.

• Good analytical, problem-solving and documentation skills.

• Able to prioritize work. Good at time management skills; • Quick responsive behaviour • Able to work on own initiative with minimal direction.

• Conscientious, with good attention to detail.

• Ability to adapt to changing business needs.

• Calm approach when under pressure