更新于 9月23日

CS Specialist/客服专员

7千-9千·13薪
  • 上海嘉定区
  • 1-3年
  • 大专
  • 全职
  • 招1人

职位描述

office

BUFAB is an equal opportunity employer. We promote diversity and are committed to creating an inclusive environment for all employees.

BUFAB 是一家提供平等就业机会的公司。我们提倡多样性,并致力于为所有员工创造一个包容的环境。


Responsibility:

1. Responsible for daily operation interms of sales. Including order process, order confirmation, order tracing, delivery arrangement within certain time period, daily communication with customer, etc.

负责销售日常操作事务,包括订单处理,订单确认和跟踪,在规定时间内安排发货,日常与客户的沟通等。

2. Responsible for VMI order maintain, act quickly and accurately.

负责处理VMI 订单,需要及时准确。

3. Place internal order to purchasing department base on customer order, forecast and stock agreement.

根据客户订单,预测和备货协议向采购部发送内部订单。

4. Make forecast and consumption analysis so as to keep reasonable stock level, has good balance sense between demand and stock level, be good at data analysis.

根据预测和用量分析来保持合理库存,对需求和库存水平有良好的理解和平衡,擅长数据分析。

5. Deal with complaint from customer, could reply with proper way, meanwhile inform related dept to improve if needed.

处理客户投诉,能够以合适的方式回复安抚客户,同时如有需要通知相关部门整改。

6. Deal with urgent case in proper way, such production line shut down at customer side.

以合适的方式处理突发事件, 比如客户端产线断料停产

7. Team work with other Dept. Such as logistics Dept, Finance Dept, Quality Dept, Purchase Dept, etc.

与其他业务部门紧密合作,如物流、财务、质量和采购部门等。

8. Make invoice in ERP, and AR following up.在ERP中制作发票,跟踪应收账款。

9. Actively participate in Company’s continuous improvement projects, be a trouble shooter, be

willing to find the exsiting issue, and find a way to solve.

积极参与公司的持续改进项目, 具备独立解决问题的能力,愿意发现并解决问题

10. Strong dedicate to customer caring, act as real partner with account manager when take care of customer, including provide the summary, work on samples, talk, discuss and negotiate with customer.

致力于客户关怀,做为客户经理的有力搭档,提供数据,样品跟踪,跟客户沟通,讨论以及谈判。

11. Dependently handle standard customers, including handle inquiry from customer, provide the RFQ, and negotiate with customer for all kinds of issues.

独立负责标准客户的维护,包括收集询价,提供报价,跟客户谈判等。

12. Handle the slow moving and obsoletely properly合理处理呆滞料。

13. Customer visiting is required. 拜访客户。

14. Other tasks assigned by line manager.上级经理要求的其他事宜。


Education and Qualification:

1. Diploma degree or above. 大专或以上学历

2. Minum 2 years work experience with industrial background.

两年以上工作经验,具备工业行业背景优先

3. Knowledgable of the hardware products and standards (ISO, DIN, GB…) is an advantage.

熟悉产品和标准(ISO, DIN, GB…)者优先

4. Good command of English in both writing and reading. Must be able to read and understand instructions in English

英语读写良好,必须能够阅读和理解英文文件。

5. Computer skills (Excel, Word, PowerPoint) in English office environment. Knowledge of an ERP is fundamental. 良好的Office技能,熟悉ERP系统

Skills and Personality:

1. Logical thinking and excellent documents management, strong sence of responsibility.

逻辑性强,出色的文件管理,高度的责任心

2. “ Customer First” in mind, and make it as a principle.

客户至上,并作为行事准则

3. Team work spirit, can work independently and under pressure.

具有团队合作精神,同时能在高压下独立工作

4. Integrity, honest, ambitious positive and patient, can go to details.

诚实正直,积极进取,耐心并且注意细节

5. Be good at communication.

善于沟通。


职位福利:五险一金、年底双薪、带薪年假、节日福利、通讯补助

职位亮点:福利好 待遇优

工作地点

马陆镇育绿路28弄1号

职位发布者

马女士/人事专员

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公司Logo渤帆紧固件贸易(上海)有限公司
欢迎来到渤帆紧固件贸易(上海)有限公司!渤帆紧固件贸易(上海)有限公司总部位于上海,同时在北京和厦门设有物流中心,以便服务于北方客户以及南方客户。我司不仅提供各种标准件,同时还提供其它低价值小型零配件,并且我司也可以按照图纸订制。我司乐于提供个性化的VMI服务方案,大大降低客户零配件的采购成本和管理成本。 Bufab is a trading company that offers its customers a full-service solution as Supply Chain Partner for sourcing, quality control and logistics for C-Parts(screws, nuts, etc.). Bufab's Global Parts ProductivityTM customer offering aims to improve productivity in customers’ value chain for C-Parts. Bufab was founded in 1977 and is an international company with operations in 23 countries. The head office is located in Värnamo, Sweden. The Bufab share is listed on NASDAQ Stockholm, under the ticker“BUFAB.” Bufab Shanghai has its main operations in Shanghai, but we also support customers from a local warehouse in Beijing(north region) and Xiamen(south region). We supply all types of standard fasteners as well as support our customers with full scale C-part management, providing a Small Part solution including special/customized parts.Customized VMI solutions are provided according to request, and we are happy to provide services to reduce our customers total cost for their C-parts.
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