岗位职责：
1. 业务启动前与销售做好客户交接
Make customer handover with sales before business start-up
2. BU需求对接，并按时完成交付计划
Docking BU requirements and completing the delivery plan on time
3. 与墨西哥BU及国内BU，完成货物端到端全程跟踪和订单交付
Complete end-to-end tracking of goods and order delivery with Mexico BU and domestic BU
4. 墨西哥异常与BU沟通处理，并做好服务，提升满意度
Communicated and dealt with Mexico anomalies with BU, and provided good services to improve satisfaction
5. 根据全程交付各环节，提出运营优化方案，协同运营处完善运营流程
Proposed the operation optimization plan according to the whole delivery process, and cooperated with the operation department to improve the operation process
任职要求：
1. 有物流知识基础，客服工作经验1年以上；
2. 熟练操作Office 软件；
3.有良好的沟通能力，责任心强，有团队协作能力；
4. 掌握西班牙语，可进行日常西语交流（必备条件）。