• Fluent verbal and written language skills paired with very good communication skills
• Experience with common Operating Systems and Applications on the market (training to be provided on the client-specific applications).
• Experience working as a Customer service agent : Customer service spirit
• Team player with a problem-solving attitude and efficient task management skills
• Experience applying appropriate solutions according to the incident management process
• Aligned with the luxury sector support environment expectations
Responsibility：
• Single point of contact for users' issues and requests
• Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable
• Resolve requests and incidents or pass to resolving teams
• Record all steps performed to resolve an issue
• Track, chase, and control tickets
• Call back, troubleshoot, and perform procedural follow ups
• Handle high priority incidents according to procedure
• Identify and work on updating/creating work procedures / shift left opportunities
• Perform actions requiring elevated access, across several systems/applications