Home Furnishing Consultant Leader (Chengdu, City Role) (销售部全屋设计部门经理, 宜家成都市场)

WHAT YOU'LL NEED TO HAVE

• Ambition to develop IDS business, In line with IKEA values, business-minded and with customer centric mindset
• Passion for life at home, have 5+ years whole room design experience, well understand local market conditions and local store and online competitors
• Have successful leading team experience (at least 10 people)
• 符合宜家价值观，以商业为导向，以客户为中心
• 热爱家居生活，有强烈的雄心发展宜家全屋生意，具备全屋设计销售经验5年以上，深入了解本地全屋市场状况、本地线下及线上全屋品牌
• 过往具备10人以上团队管理的成功经验

YOUR RESPONSIBILITIES

• Understand your local market, consumers, specifically rigid customers and their home furnishing needs, and use this knowledge to improve customers’ shopping experience
• Actively identify, build and maintain long-lasting relationships with the leads/customers in order to increase their awareness of how the IKEA offer can meet their furnishing needs.
• Create an HFC action plan based on the store business plan, national commercial calendar, agreed goals and key performance indicators (KPIs) for respective store and IKEA HFC KPIs.
• You follow up and take action accordingly. Analyze your activity performance: identify successful activities, solutions and ideas, and use this information to improve the planning of future activities. Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
• 及时了解当地市场、消费者及其家居装修需求，并运用这些知识改善顾客购物体验。
• 积极识别、构建并维持与潜在顾客/顾客的长期关系，让顾客充分认识到宜家产品如何能满足他们的家居装修需求。
• 负责成都宜家两家商场的全屋设计部门业务，制定全屋设计部门顾问的行动计划。行动计划应基于商场商业计划、地方商业日历、商定的目标、各个商场的关键绩效指标(KPI)以及全屋设计部门顾问(HFC)的KPI。
• 跟进并采取相应行动。分析活动绩效：分析成功的活动、解决方案和想法，并使用这些信息改进未来的活动规划。分析行动和活动对商场财务结果的影响，并了解哪些结果可能会受到影响。

ABOUT THIS WORK AREA

'- To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.
我们通过全新的、独特的、具有启发性且便捷的方式与顾客会面，以此来实现可持续的快速增长。我们通过提供多渠道体验为大众创造更多价值，并激发开展家居装修活动的灵感。