【Key Responsibilities】
• Check booking document aligned to booking policy.
• Apply to create new customer account, and extend new material in SAP
• Create & update sales orders in SAP, while ensure the accuracy of the data input.
• Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and notify finance team
• Send shipping instructions to buyer or warehouse, timely track the shipping date.
• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Tracking A/R collection ASAP
• Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.