更新于 12月25日

Operation Manager/运营经理

1-2万
  • 重庆九龙坡区
  • 石桥铺
  • 5-10年
  • 大专
  • 全职
  • 招1人

雇员点评标签

  • 工作环境好
  • 同事很nice
  • 氛围活跃
  • 团队执行强
  • 人际关系好

职位描述

管理经验

Essential Functions/Core Responsibilities
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, Quality, WFM, Security, HR, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders


Job Requirements:
• College Degree in related field with more than five years of experience (with at least two years of same position or above) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Excellent communication skills, both written and verbal.
• Ability to effectively present information to internal and external stakeholders, both in Mandarin and English is required.
• Willingness to work a flexible schedule/arrangement

工作地点

泰兴科技广场
以担保或任何理由索要财物,扣押证照,均涉嫌违法。一经发现,

职位发布者

李坤/人事经理

三日内活跃
立即沟通
聚思鸿信息技术服务(大连)有限公司公司标签
Concentrix公司(纳斯达克股票代码:CNXC)是全球技术和服务的领导者,为世界上最优秀的品牌和正在改变世界的品牌提供支持。我们以人为本,技术驱动,智能赋能。每一天,我们都在设计、构建和运营全集成的端到端解决方案,并在整个企业内快速、大规模地实施,帮助 2,000多家客户解决最棘手的业务挑战。无论是设计变革性的品牌体验、构建和扩展安全的人工智能技术,还是运营兼顾全球一致性和本土亲密性的数字化方案,我们都能胜任。我们的核心使命是致力于改变企业连接、互动和增长的方式。我们重新定义成功的含义,服务 70多个区域市场的每个主要垂直领域,几乎无处不在地提供超乎想象的成果。访问 concentrix.com了解更多信息。
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